Refund policy

We don't accept returns

Coffee is a food product, so for safety and quality reasons we can't accept returns or resell anything that's been sent back. Please don't mail coffee back to us.

Something wrong with your order? We'll make it right.

If you received the wrong grind or product, or your bag arrived damaged, email team@unbotheredcoffeeco.com within 14 days of delivery with:

• Your order number
• A photo of the bag and label (and any damage)

If we made the mistake, we'll send a replacement at no cost to you. No need to send anything back.

Lost or undelivered orders

See "Lost, stolen, or undelivered packages" in our Shipping Policy.

What isn't covered

• Change of mind after your order has gone into production
• The wrong item or grind if that's what was selected at checkout
• An incorrect shipping address entered at checkout

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.